Frequently Asked Questions

Tech Talk Q&A

EVERY WEDNESDAY          9 AM IN OUR OFFICE & NOW ON FACEBOOK LIVE!

John answers your questions - for free!

Bring your laptop/phone/tablet and join us for a fun & informative hour. 

Join the live discussion on Facebook   https://www.facebook.com/ohcomputerguy/

Email us - info@ohcomputerguy.com

Give us a call - 277-0003.

Please note - This is not training/instruction.  Computers needing repair must be brought to the office.

Can You Teach me to....

Need help learning to use your device?

Our techs are happy to provide 30 minutes of individual training on your desktop, laptop, tablet or iPhone.  Call to schedule an appointment.  In-office training = $75.  On-site training = $115.  

*prices subject to change

Virus Protection

NONE OF IT WORKS

 Yes, you read that right!

 No AV software, free or paid, can completely protect you from the threats that are out there.

  •  Be careful where you click!
  •  Check for misspellings/grammatical errors in website info.  These are signs of fake sites.
  •  Do not click on links in emails.  Go to the site directly through your browser.
  •  Do not install more than one Anti-Virus software.  More is not better and will slow your computer.
  •  If you allow toolbar installation, coupon printers, homepage reset, remote access, etc., your Anti-Virus will not work.  They're like vampires - you have invited them in through a door in your big, beautiful wall.


This includes MacKeeper - which used to be a helpful tool - now it is considered Malware.  Our advice is to delete it from your device at once!

Need to Dispose of your Old Computer?

Drop old computers off at the Goodwill intake center on Sadler Road next to FedEx & Fancy Sushi.  

Stop by our office first and we will remove your hard drive for you, free of charge!

Having Trouble Understanding IT Support?

Pull up Up the CHAT BOX. The written word can be easier to understand. 

Computer Guys of Amelia

5040 First Coast Highway,

Fernandina Beach, FL 32034

Phone. 904-277-0003

Email. info@ohcomputerguy.com